Terms and Conditions


JUSTWOOD – JWD LISBON LDA, with NIF 515753750 and head office at Circunvalação Alto de São Domingos, nº 172-174, 4590-165 owns this website.
JUSTWOOD – JWD LISBON LDA, is dedicated to the furniture manufacturing industry and to the commercialization of furniture and decoration items.



The Customer may only cancel the purchase within 24 hours after the down payment corresponding to 40% of the total amount.  The purchase does not become effective without making the respective payment. If the purchase has been cancelled within the period indicated above, JUSTWOOD – JWD LISBON LDA will refund the amount paid by the same way of payment of the Customer.



The customer can make a return under the following terms:

1 – Conditions of return:

  • The Customer may return the article provided that it is in the same condition in which it was sold, in original packaging, with all accessories that constitute it, complementary accessories and accompanied by the invoice;
  • If you wish to return your purchase, the Customer should contact JUSTWOOD – JWD LISBON LDA, through the following contacts: apoiocliente.justwood@gmail.com
  • Returns of custom-made goods, colours or specific customer request are not accepted. We also do not accept returns of goods with configurations (colour, finish, dimensions, fabrics) that do not appear on the website.
  • It will not be pertinent to exchange or return products that are not in the same conditions in which the customer received them, or that have been used beyond having been tried on.

2 – Deadline for return:

  • The Customer has a maximum deadline of 14 days to return the purchase, starting from the day he/she receives the purchase, under the terms of nr. 1, article 10 of Decree-Law nr. 24/2014, of February 14th.

3 – Cost of return:

  • JUSTWOOD – JWD LISBON LDA, is only responsible for the return costs, if there was an internal error, the product has manufacturing defects or has been damaged during transport;
  • If the Customer wishes to return the purchase due to an error, or to give up, the respective expenses will be the Customer’s responsibility, and a carrier of his or her preference must be hired.
  • The consumer will be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  • For reasons of hygiene and public health, rest products will not be accepted for return, with the exception of those that present manufacturing imperfections.

4 – Refunds:

  • The amount of the returned purchase will be refunded by the same method of payment that was used for the purchase, within a maximum of 15 (fifteen days) after receipt of the same, but you will not be liable for any fees relating to the refund.



1 – Delivery time:

  • Purchased items will be delivered within an estimated 8 to 12 weeks, however due to raw material shortages, some orders may be delayed further.
  • The delivery times stipulated are provisional. In case of force majeure, the seller shall not be liable for any damages resulting from such delay, nor shall the buyer be entitled to claim any compensation.
  • About two weeks before the delivery of the product, the customer will be contacted by JUSTWOOD (Headquarters) to make the appointment.
  • The day before delivery, the customer is contacted to reconfirm the reception time.
  • The delivery period starts after the effective payment of the tender.

2 – Delivery and assembly costs:

Portugal Continental:

  • The cost of transport and assembly is assumed by JUSTWOOD for purchases over 500 euros, in the metropolitan areas of Lisbon, Porto, Braga, Aveiro, Coimbra.
  • In the remaining areas, the cost of transport and assembly will be added to the purchase price, according to a budget to be presented to the customer.

Autonomous Regions and Abroad:

  • The cost of transport and assembly will be added to the purchase price, by means of a budget to be presented to the customer.

3 – Delivery and assembly conditions:

  • The access to the Customer’s house where it is necessary to deliver, assemble or place articles of the purchase without the possibility of doing it by lift or load lift, will be the sole responsibility of the Customer, JUSTWOOD being available to budget the reinforcement of the delivery team verifying the viability of it.
  • The Customer is solely responsible for the state of conservation of the walls and ceilings in which it is necessary to deliver, assemble or place articles of the purchase.
  • Deliveries will be made:
    • In the Lisbon Metropolitan area, deliveries are made by default on Saturdays between 08:00 and 20:00, according to previous scheduling.
    • In the remaining areas, the delivery will take place from Monday to Friday between 08:00 and 20:00, according to previous schedule.

4 – Impossibility of delivery:

  • If there is any circumstance beyond the control of JUSTWOOD that prevents the delivery within the time indicated in this Delivery Policy, the Customer will be informed via e-mail, in order to reschedule a new date;
  • If the delivery is impossible, invasions, terrorist attacks, wars, natural disasters: fires, explosions, storms, floods, earthquakes, epidemics or impossibility of transit on the roads and terrestrial communication, JUSTWOOD will not be responsible for situations of delay or failure that may occur due to causes of force majeure, for example: General strikes, riots.



1 – Data Protection Policy:

  • The User of this website accepts the treatment of all information or personal data are true.
  • JUSTWOOD will handle the information provided in accordance with data protection rules.


  • Contact and other personal information is provided to JUSTWOOD by you and may be processed automatically or manually.
  • The personal data collected is necessary for the processes of ordering and delivery of goods to the customer’s home or for the dissemination of the newsletter and campaigns of the brand, but will never be passed on to third parties.

3 – Property Rights

  • The user of the website will acquire ownership of the purchased items when JUSTWOOD receives the entire purchase, including legal taxes and delivery and assembly costs.

4 – Copyright

  • You may not use any information from this website without the express permission of JUSTWOOD or the licensor.